IT Service Strategy for a London Facilities Management Company
FM company won 3 new integrated contracts within 6 months. We delivered this outcome for London FM & Building Services Company (350 end users across 6 client sites) by combining Windows Server, Azure, Mimecast into a single strategic engagement.
What London FM & Building Services Company was facing
A London-based FM company wanted to expand their service offering to include IT consulting, allowing them to bid for larger integrated facilities contracts. They did not want to hire in-house IT engineers and needed a strategic advisor to design an IT service portfolio, define go-to-market strategy, and establish a delivery partnership model — with SLA-backed performance and client reporting frameworks.
How we solved it
We designed a complete IT service strategy, including a service portfolio, pricing model, and white-label delivery partnership. We established a dedicated helpdesk with the FM company's branding, implemented proactive monitoring across all client sites, and designed monthly performance reporting frameworks covering SLA compliance, ticket volumes, and resolution times. We advised the FM company's leadership on go-to-market strategy, pricing, and contract terms for their expanded IT offering.
What we delivered
Tools and skills applied
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Questions about this case study
Common questions about the project, timeline, and results.
Related services & insights
The facilities management expertise and technical capabilities behind this engagement.
Services
Windows Server Management
Professional Windows Server administration, monitoring, and patch management to keep your infrastructure reliable and secure.
Cyber Security Services
Managed cyber security services protecting UK businesses from evolving threats — risk assessments, defence-in-depth, compliance, and 24/7 monitoring.
Managed IT Support & Services
Managed IT support with 24/7 monitoring, proactive maintenance, and certified engineers — keeping your business running under one SLA.
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How to plan, forecast, and optimise your IT budget for 2026 — with real cost benchmarks for managed support, cloud infrastructure, cybersecurity, and Microsoft 365 licensing for UK small businesses.
Sources & further reading
Independent guidance from UK regulators, standards bodies and technology vendors that underpins the advice on this page.
- National Cyber Security Centre10 Steps to Cyber SecurityThe UK's baseline framework for protecting business systems, people and data.(opens in a new tab)
- National Cyber Security CentreCyber Essentials: overviewThe government-backed certification scheme often required in UK contracts and tenders.(opens in a new tab)
- MicrosoftSecurity threat intelligence and researchVendor threat research and product security guidance.(opens in a new tab)
- Information Commissioner's OfficeUK GDPR guidance and resourcesThe regulator's guidance on handling personal data lawfully in the UK.(opens in a new tab)
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