5-Year IT Partnership Delivers £340K Cumulative Savings for Accounting Firm
£340,000 in cumulative IT cost savings over 5 years through strategic planning and license optimisation. We delivered this outcome for Central London Chartered Accountants (65 users) by combining Managed IT Support, Microsoft 365, Azure into a single strategic engagement.
What Central London Chartered Accountants was facing
A central London accounting firm had cycled through three IT providers in four years — each delivering reactive, inconsistent support that left them frustrated and vulnerable. They had no strategic IT roadmap, no consistent maintenance, and no confidence that their systems were secure or compliant with ICAEW data protection requirements. They needed a long-term IT partner who would understand their business, provide consistent ongoing support, and deliver strategic guidance — not just fix problems when they broke. They wanted a relationship, not a transaction.
How we solved it
We began with a full IT estate assessment and strategic roadmap, then transitioned the firm to a fully managed ongoing support model. We assigned a dedicated account manager and primary engineer who know the firm's systems, users, and business inside out. We implemented 24/7 monitoring, proactive maintenance, quarterly strategic reviews, and a dedicated support line with guaranteed 30-minute response for all users. Over five years, we've guided them through two cloud migrations, a Cyber Essentials Plus certification, a full security overhaul, and ongoing license optimisation — always with a focus on long-term value, not short-term fixes.
What we delivered
Tools and skills applied
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Sources & further reading
Independent guidance from UK regulators, standards bodies and technology vendors that underpins the advice on this page.
- National Cyber Security Centre10 Steps to Cyber SecurityThe UK's baseline framework for protecting business systems, people and data.(opens in a new tab)
- National Cyber Security CentreCyber Essentials: overviewThe government-backed certification scheme often required in UK contracts and tenders.(opens in a new tab)
- MicrosoftSecurity threat intelligence and researchVendor threat research and product security guidance.(opens in a new tab)
- Information Commissioner's OfficeUK GDPR guidance and resourcesThe regulator's guidance on handling personal data lawfully in the UK.(opens in a new tab)
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