At Third Eye Technologies ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quote, or use our IT consultancy services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Third Eye Technologies is a private limited company registered in England and Wales. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the "data controller" responsible for your personal data under UK GDPR. If you have any questions about this policy or how we handle your data, contact us at hello@thirdeyetech.co.uk or call +44 7815 065653.
2. Information We Collect
We collect the following categories of personal data:
Information you provide directly
- Contact details: name, email address, phone number, and company name when you complete our quote form, contact us, or request a consultation.
- Service details: the type of IT service you're interested in, your current infrastructure, business size, and any specific technical challenges you describe.
- Account details: if you create an account or use our client portal, your login credentials and profile information.
- Communications: the content of emails, phone calls, chat messages, and meeting notes when you contact us or we provide consultancy services.
Information collected automatically
- Technical data: IP address, browser type and version, device type, operating system, referring page, and pages visited.
- Usage data: how you interact with our website, including page views, click events, time on page, and conversion events, collected via our analytics platform.
- Location data: approximate geographic location derived from your IP address (city/region level only — we do not collect precise location).
3. Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
- Consent (Article 6(1)(a)): when you voluntarily submit your details via our quote form, newsletter signup, or chat widget, you consent to us using that data to respond to your enquiry.
- Contract (Article 6(1)(b)): when we enter into a service agreement with you, we process your data to deliver and manage the contract.
- Legitimate interests (Article 6(1)(f)): for website analytics, security monitoring, and business improvement — we only process data where our legitimate interests are not overridden by your rights and freedoms.
- Legal obligation (Article 6(1)(c)): to comply with UK tax, accounting, and regulatory requirements (e.g., retaining financial records for HMRC).
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiry, provide a quote, and schedule a consultation or service.
- To deliver IT consultancy, managed support, and other services you've engaged us for.
- To communicate with you about your project, including updates, invoices, and follow-up support.
- To improve our website, services, and customer experience through analytics and feedback.
- To send you relevant marketing communications — only if you have given explicit consent, which you can withdraw at any time.
- To maintain the security and integrity of our systems and prevent fraud.
- To comply with legal, regulatory, and tax obligations.
5. Cookies & Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small text files stored on your device when you visit a website. We categorise our cookies as follows:
Essential cookies
These are necessary for the website to function (e.g., remembering your cookie consent preference, maintaining security sessions). They cannot be disabled in our system.
Analytics cookies
These allow us to count visits and traffic sources so we can measure and improve site performance. We use anonymised analytics data to understand which pages are most popular and how visitors move through the site.
Marketing cookies
These may be set on our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data but are based on uniquely identifying your browser and device.
When you first visit our site, you will see a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our footer.
6. Sharing Your Information
We do not sell your personal data. We share your information only with trusted third-party service providers who help us operate our business, and only to the extent necessary:
- Cloud hosting and infrastructure providers who host our website and applications.
- Analytics platforms that help us understand website usage (data is anonymised where possible).
- Email and communication platforms used to send you quotes, updates, and (with consent) marketing.
- Accounting and invoicing software used to manage contracts and payments.
- IT vendors and partners — only when you've engaged us for services involving third-party products, and only the minimum data needed to deliver those services.
We may also disclose your data if required to do so by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of our clients or others.
7. International Data Transfers
Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where any data is transferred to a country outside the UK/EEA (for example, when using US-based cloud providers), we ensure that appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses, and that the recipient adheres to data protection standards equivalent to UK GDPR.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: ask us to correct any inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): request that we delete your personal data in certain circumstances.
- Right to restrict processing: ask us to limit how we use your data while a request is being resolved.
- Right to data portability: receive your data in a structured, machine-readable format and have it transferred to another provider.
- Right to object: object to us processing your data based on legitimate interests or for direct marketing.
- Rights related to automated decision-making: you have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
- Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, email us at hello@thirdeyetech.co.uk. We will respond within one month of receiving your request, as required by UK GDPR. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:
- Enquiry and quote data: up to 24 months after last contact, then deleted or anonymised.
- Client contract and project data: for the duration of the contract plus 7 years for tax and regulatory compliance.
- Marketing data: until you unsubscribe or withdraw consent.
- Website analytics data: anonymised after 26 months.
- Cookie consent records: 12 months from the date consent was given.
10. Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including: encryption in transit (TLS 1.2+), encryption at rest for stored data, role-based access controls, regular security reviews, and staff training on data protection. As a Cyber Essentials Plus certified organisation, we follow government-backed security standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: hello@thirdeyetech.co.uk
- Phone: +44 7815 065653
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.