Question 1

How do I get started with Third Eye Technologies?

Accepted Answer

Simply fill in the contact form on any service page or call us on 020 3909 9893. We will arrange a free, no-obligation consultation with a certified engineer, assess your IT infrastructure, and provide a clear roadmap with transparent pricing. Most clients are up and running within 1–2 weeks of their first call.

Question 2

What happens during the free consultation?

Accepted Answer

A certified engineer conducts a 30-minute discovery call to understand your business, current IT setup, pain points, and goals. We then provide a clear, prioritised roadmap with transparent pricing — no obligation, no pressure, no jargon. You can decide whether to proceed in your own time.

Question 3

How quickly can you onboard us as a new client?

Accepted Answer

Most clients are fully onboarded within 1–2 weeks. The process includes an infrastructure audit, monitoring setup, credential handover, and team briefing. For urgent situations, we offer rapid onboarding with same-day monitoring activation.

Question 4

Do you offer a free IT audit or assessment?

Accepted Answer

Yes. Every engagement starts with a free, no-obligation consultation and IT assessment. A certified engineer will review your current setup, identify risks and opportunities, and provide a clear roadmap — all before you commit to anything.

Question 5

What size businesses do you work with?

Accepted Answer

We work with businesses of all sizes, from small offices with 1–10 users to multi-site organisations with 200+ users. Our services are scalable, so whether you are a startup needing basic IT support or an enterprise requiring complex infrastructure management, we have a package that fits.

Question 6

Do you offer fixed-price contracts or pay-as-you-go?

Accepted Answer

Both. We offer fixed-price managed IT support contracts with clear monthly pricing starting from £149/month, which include proactive monitoring, maintenance, and unlimited remote support. For one-off projects like migrations or installations, we provide fixed-price quotes. We do not charge hourly rates with surprise fees — everything is agreed upfront.

Question 7

How much does managed IT support cost?

Accepted Answer

Managed IT support typically costs between £15 and £35 per user per month for small businesses, depending on the level of service. This includes monitoring, helpdesk support, security patching, and backup management. Most businesses see a positive ROI within the first three months compared to break-fix billing.

Question 8

Is there a minimum contract length?

Accepted Answer

No long-term lock-in. Our managed service contracts are flexible and cancellable with 30 days' notice. For project work, we agree on a fixed scope and timeline upfront. We earn your business through service quality, not contractual obligations.

Question 9

What happens if we want to cancel our contract?

Accepted Answer

Our managed IT support contracts are flexible. We do not lock you into long-term contracts — you can cancel with 30 days' notice. We believe in earning your business every month through great service, not through contractual lock-in.

Question 10

Are there any hidden fees or surprise charges?

Accepted Answer

Never. All pricing is agreed upfront in writing. Managed service contracts include everything in the monthly fee — monitoring, maintenance, patching, and remote support. Project work is fixed-price. Emergency out-of-scope work is always quoted before proceeding.

Question 11

Do you offer discounts for larger teams?

Accepted Answer

Yes. Our per-user pricing reduces as your team grows, and we offer custom enterprise pricing for organisations with 100+ users. We also offer bundled discounts when you combine multiple services — for example, managed IT support plus cybersecurity and backup.

Question 12

How quickly can you respond to an IT emergency?

Accepted Answer

Our SLA guarantees a response time of under 60 minutes for critical incidents. For managed IT support clients, our average response time is under 10 minutes. We operate 24/7 emergency support, so you can reach a certified engineer any time of day or night.

Question 13

What are your support hours?

Accepted Answer

Our standard support hours are Monday to Friday, 8am to 6pm. We also provide 24/7 emergency support for critical incidents outside of these hours. Managed IT support clients receive round-the-clock monitoring and proactive issue prevention.

Question 14

What is your uptime guarantee?

Accepted Answer

We guarantee 99.9% uptime in writing as part of our SLA. For clients on our premium cloud and infrastructure plans, we achieve 99.99% uptime. Our proactive monitoring platform detects and resolves most issues before they cause any downtime.

Question 15

How do we contact support?

Accepted Answer

Managed service clients get a dedicated support line, email address, and online portal for raising tickets. Critical incidents can be reported 24/7 by phone. Every ticket is tracked, prioritised, and resolved with full audit trail reporting.

Question 16

Do you provide a dedicated account manager?

Accepted Answer

Yes. Every managed service client is assigned a dedicated account manager who knows your business, systems, and team inside out. Your account manager is your single point of contact for strategic planning, service reviews, and escalation.

Question 17

What reporting and visibility do we get?

Accepted Answer

You receive a monthly performance report covering uptime, ticket volumes, resolution times, proactive maintenance completed, and security status. We also provide access to a live dashboard so you can see the status of your infrastructure in real time. No black boxes — full transparency at all times.

Question 18

Should we migrate to Azure, AWS, or another cloud platform?

Accepted Answer

We are vendor-neutral and recommend the platform that best fits your needs — Azure, AWS, Google Cloud, or a hybrid approach. For Microsoft-heavy environments, Azure is often the natural choice. We assess your workloads, compliance requirements, and budget, then provide a clear recommendation with cost comparisons so you can make an informed decision.

Question 19

How do you ensure zero-downtime cloud migration?

Accepted Answer

We use Azure Site Recovery for continuous replication, with phased cutover planned for evenings or weekends. Your team works normally throughout the migration — no weekend outages, no data loss, no business disruption. Every migration starts with a full assessment and detailed migration plan.

Question 20

How long does a cloud migration take?

Accepted Answer

A typical London SME cloud migration takes 4–8 weeks from assessment to go-live. Simple migrations (email and file storage) can be completed in days, while complex multi-site migrations may take 8–12 weeks. A phased approach minimises downtime and risk.

Question 21

Can you reduce our current cloud costs?

Accepted Answer

Yes. Our cloud cost optimisation service typically reduces Azure bills by 20–35% through right-sizing resources, reserved instance purchasing, auto-scaling configuration, and eliminating unused resources. We provide a free cost audit that shows exactly where you're overspending.

Question 22

What are the benefits of VMware virtualization?

Accepted Answer

VMware virtualization consolidates multiple physical servers into virtual machines, reducing hardware costs by 50–70%, simplifying management, enabling instant snapshots and backups, and providing hardware independence. You can spin up new servers in minutes instead of weeks, and recover from failures almost instantly.

Question 23

Which Windows Server versions do you support?

Accepted Answer

We support all Windows Server versions from 2012 R2 through 2022, including the latest Semi-Annual Channel releases. We also help plan migrations from end-of-life versions like Server 2012 R2 to modern, supported versions before they become a security risk.

Question 24

Can you help with a hybrid cloud setup?

Accepted Answer

Absolutely. Many businesses benefit from a hybrid approach — keeping some workloads on-premises while moving others to the cloud. We design hybrid architectures using Azure Arc, VPN tunnels, and ExpressRoute connectivity, ensuring seamless integration between your on-premises infrastructure and cloud resources.

Question 25

What is included in a cybersecurity risk assessment?

Accepted Answer

Our assessment covers network security, endpoint protection, access controls, data protection, staff security awareness, and compliance with frameworks like Cyber Essentials, ISO 27001, and GDPR. We deliver a prioritised report with clear remediation steps, risk ratings, and a roadmap — not just a list of problems.

Question 26

Can you help us achieve Cyber Essentials Plus certification?

Accepted Answer

Yes. We are Cyber Essentials Plus certified ourselves and guide clients through the full certification process — from gap assessment and remediation to the technical audit. Most clients achieve certification within 4–8 weeks, strengthening their security posture and meeting tender requirements.

Question 27

How much does Cyber Essentials Plus cost?

Accepted Answer

Cyber Essentials Plus typically costs between £1,500 and £3,000, including the basic Cyber Essentials self-assessment. If your systems need remediation work before the audit, budget an additional £500–£5,000 depending on the gaps. Certification is valid for 12 months and must be renewed annually.

Question 28

How do you detect and respond to security incidents?

Accepted Answer

We use 24/7 Security Information and Event Management (SIEM) monitoring to detect threats in real time. When an incident is detected, our incident response team follows a proven playbook — containing the threat, eradicating the cause, and restoring systems. We also provide post-incident reporting and lessons learned.

Question 29

Why should we choose Mimecast for email security?

Accepted Answer

Mimecast provides an all-in-one platform for email security, archiving, and continuity — blocking 99.97% of malicious email, providing a 10-year tamper-proof archive for compliance, and keeping email flowing during Microsoft 365 outages. For UK businesses with compliance needs, it is the gold standard.

Question 30

What security training do you provide for our staff?

Accepted Answer

We provide phishing simulation campaigns, security awareness training, and policy development. Our training covers password hygiene, phishing recognition, data handling, and incident reporting. Training is delivered online and tracked, so you can demonstrate compliance and measure improvement over time.

Question 31

Can you migrate us from on-premises Exchange to Microsoft 365?

Accepted Answer

Yes. We specialise in zero-downtime Exchange to Microsoft 365 migrations using a phased cutover approach. We handle mailbox migration, calendar and contact syncing, public folder migration, and user training. A typical 50-user migration takes 2–4 weeks with no disruption to email service.

Question 32

How do you handle Microsoft 365 license management?

Accepted Answer

We audit your license usage, identify unused or over-licensed accounts, and right-size your subscriptions to reduce costs. We also manage license provisioning and deprovisioning as staff join and leave, ensuring you are never paying for licenses you do not need. Most clients save 15–30% on license costs.

Question 33

Should we use SCCM, Intune, or both?

Accepted Answer

For most modern businesses, we recommend a co-management approach using both. SCCM provides deep management for on-premises Windows devices, while Intune manages mobile devices, remote workers, and cloud-joined devices. We assess your environment and recommend the right mix — many clients are moving toward Intune-only as cloud adoption increases.

Question 34

Can you manage devices across multiple sites?

Accepted Answer

Yes. We design multi-site SCCM hierarchies with distribution points at each location for efficient software delivery and patching. For Intune, policies apply globally regardless of location. We have deployed device management for businesses with 2 to 20+ sites, ensuring consistent security and configuration everywhere.

Question 35

Can you help with Microsoft Teams and SharePoint setup?

Accepted Answer

Yes. We design and deploy Teams and SharePoint environments tailored to your business — including site architecture, document management, team channels, permissions, and governance policies. We also provide user training to ensure adoption and productivity from day one.

Question 36

What backup solutions do you recommend?

Accepted Answer

We recommend a 3-2-1 backup strategy — three copies of your data, on two different media types, with one copy offsite. We implement solutions using Veeam, Azure Backup, and Datto depending on your environment. Every backup is encrypted, automated, and tested regularly to ensure recoverability.

Question 37

How quickly can we recover after a disaster?

Accepted Answer

Recovery time depends on your solution. With our cloud-based disaster recovery, we can restore critical systems in under 2 hours and achieve a Recovery Point Objective (RPO) of near-zero. We design recovery targets to match your business requirements and test them regularly to guarantee they are met.

Question 38

Do you offer cloud-based disaster recovery?

Accepted Answer

Yes. We design cloud DR solutions using Azure Site Recovery and Veeam Cloud Connect that replicate your entire environment to the cloud. If your primary site goes down, you can failover to cloud replicas within minutes — no need for a secondary data centre.

Question 39

How do you test disaster recovery plans?

Accepted Answer

We conduct quarterly DR testing that simulates a real disaster — failing over to recovery systems, verifying data integrity, and measuring actual recovery times. Every test produces a report with findings and improvements, so your DR plan is always proven, not just theoretical.

Question 40

Do we need a third-party backup for Microsoft 365?

Accepted Answer

Yes. Microsoft 365 includes basic retention and recycle bin recovery, but it is not a complete backup solution. Accidental deletion, ransomware, and malicious insider actions can result in permanent data loss without a third-party backup. A dedicated Microsoft 365 backup service costs £2–£5 per user per month and is strongly recommended.

Question 41

What business processes can you automate?

Accepted Answer

We automate repetitive, time-consuming tasks across your business — including data entry, report generation, file transfers, user onboarding, invoice processing, API integrations, and scheduled maintenance tasks. If a task follows a repeatable pattern, it can almost always be automated to save time and reduce human error.

Question 42

What technologies do you use for automation?

Accepted Answer

We use Python, PowerShell, and low-code platforms like Microsoft Power Automate depending on the use case. For data pipelines we use tools like Apache Airflow and custom Python scripts. For system administration, PowerShell runbooks and Azure Automation. We always choose the right tool for the job, not a one-size-fits-all approach.

Question 43

How long does an automation project take?

Accepted Answer

Most automation projects take 1–4 weeks depending on complexity. A simple report automation can be delivered in days, while a complex multi-system integration may take 4–6 weeks. We always start with a proof-of-concept to validate the approach before building the full solution.

Question 44

What ROI can we expect from process automation?

Accepted Answer

Clients typically see 20–60% time savings on automated tasks, with payback periods of 3–6 months. Beyond time saved, automation eliminates human error, improves compliance through consistent audit trails, and frees your team to focus on higher-value work. We provide an ROI assessment before any project begins.

Question 45

Do you offer white-label IT services for FM companies?

Accepted Answer

Yes. We provide white-label IT field service support for Facilities Management companies across the UK. Our engineers work under your brand, using your email signatures and uniform, with SLA-backed performance and monthly client reporting. This allows FM companies to offer IT services without hiring in-house engineers.

Question 46

Can you support our existing IT team?

Accepted Answer

Absolutely. We frequently work alongside in-house IT teams, providing specialist expertise in areas like Azure migration, cybersecurity, VMware, and SCCM deployment. We can act as an extension of your team or provide white-label services under your brand for facilities management companies.

Question 47

How quickly can you scale up for a new FM contract?

Accepted Answer

We can onboard new sites within 1–2 weeks, including monitoring setup, device enrolment, and SLA configuration. For emergency contract wins, we offer rapid deployment with same-day monitoring activation and engineer dispatch within 24 hours.

Question 48

What SLA compliance do you achieve for FM contracts?

Accepted Answer

We typically achieve 99.9%+ uptime and 97%+ SLA compliance for Priority 1 incidents. Our average on-site response time is 2.5 hours against typical 4-hour SLA requirements. We provide monthly branded SLA reports for your client reviews.

Question 49

What does IT warranty and contract management include?

Accepted Answer

We track all your hardware warranties and support contracts across every vendor — Dell, HP, Microsoft, VMware, Mimecast, and more. We monitor expiry dates, send proactive renewal reminders, manage renewals on your behalf, and provide a single dashboard showing your entire contract estate and its status.

Question 50

Can you track warranties across multiple vendors?

Accepted Answer

Yes. Our contract management platform consolidates warranties and support contracts from all your vendors into a single view. No more logging into five different portals or missing a renewal — everything is tracked centrally with automated alerts 90, 60, and 30 days before expiry.

Question 51

How do you prevent warranty gaps?

Accepted Answer

We send automated renewal alerts at 90, 60, and 30 days before each contract expires, and we manage the renewal process on your behalf. If a vendor changes pricing or terms, we flag it and negotiate where possible. You never experience an unplanned warranty gap with our management.

Question 52

What cost savings can we expect from contract management?

Accepted Answer

Most clients save 10–25% on IT contract costs through better visibility, timely renewals that avoid penalty pricing, identification of unused licenses, and consolidation of overlapping contracts. We also identify opportunities to switch to more cost-effective vendors or plans without sacrificing service quality.

How can we help you?

Getting Started

Pricing & Contracts

Support & SLAs

Cloud & Infrastructure

Cybersecurity & Compliance

Microsoft 365 & Devices

Backup & Recovery

Automation & Workflows

FM & White-Label

Warranties & Contracts

Getting Started

Pricing & Contracts

Support & SLAs

Cloud & Infrastructure

Cybersecurity & Compliance

Microsoft 365 & Devices

Backup & Recovery

Automation & Workflows

FM & White-Label

Warranties & Contracts

Still have questions?

Related services & client success stories

Services

Managed IT Support & Services

Cloud Services & Support

Cyber Security Services

Sources & further reading

Book your free consultation
in 30 seconds.

How can we help you?

Getting Started

Pricing & Contracts

Support & SLAs

Cloud & Infrastructure

Cybersecurity & Compliance

Microsoft 365 & Devices

Backup & Recovery

Automation & Workflows

FM & White-Label

Warranties & Contracts

Getting Started

Pricing & Contracts

Support & SLAs

Cloud & Infrastructure

Cybersecurity & Compliance

Microsoft 365 & Devices

Backup & Recovery

Automation & Workflows

FM & White-Label

Warranties & Contracts

Still have questions?

Related services & client success stories

Services

Managed IT Support & Services

Cloud Services & Support

Cyber Security Services

Sources & further reading

Book your free consultation in 30 seconds.

Book your free consultation
in 30 seconds.